Customer Communication

Automated Email & SMS Follow-Ups

Stay in touch with customers on a set cadence.

The problem

Follow-up messages are sent inconsistently because someone has to remember to send them.

The repetitive task it eliminates

Manually drafting and sending follow-up emails and texts to each customer.

How the automation works

Sequences of timed email and SMS messages reach customers based on triggers — a purchase, a sign-up, or a milestone — keeping the relationship active.

Business benefits

Consistent customer touchpoints
Less manual messaging
Higher engagement over time
Scalable communication

What's included in the setup

Sequence design
Message customization
Trigger configuration
Testing and deployment

Implementation scope

Starter — $199

One primary automation workflow
Basic workflow configuration
One or two supported integrations
Basic testing
Deployment and handover
Seven-day bug-fix support

These are standard scopes, not unlimited development commitments. Additional integrations, custom features, and substantial changes must be quoted separately.

Seven-day post-deployment support

Every standard implementation includes seven days of post-deployment bug-fix support. This covers corrections to functionality that does not operate according to the agreed specifications.

Not included:

New features
Additional workflows
New integrations
Changes in business requirements
Third-party service outages
Changes caused by external platform updates

These can be quoted separately.

Requirements & limitations

Access to your CRM
A connected email or SMS sender

Third-party subscriptions, API costs, and platform fees are not included and will be disclosed before setup. We never ask for passwords through ordinary forms — secure delegated access is used where needed.