Customer Communication

Customer Feedback Collection

Gather feedback automatically after key moments.

The problem

Feedback is collected sporadically because asking for it is a manual task.

The repetitive task it eliminates

Manually sending review or survey requests to customers after an interaction.

How the automation works

After a defined event — a purchase, a completed appointment, a resolved ticket — the workflow sends a feedback request and records the response.

Business benefits

More consistent feedback collection
Less manual outreach
Insights captured at the right moment
Easier reputation management

What's included in the setup

Feedback trigger setup
Request message customization
Response capture
Testing and deployment

Implementation scope

Starter — $199

One primary automation workflow
Basic workflow configuration
One or two supported integrations
Basic testing
Deployment and handover
Seven-day bug-fix support

These are standard scopes, not unlimited development commitments. Additional integrations, custom features, and substantial changes must be quoted separately.

Seven-day post-deployment support

Every standard implementation includes seven days of post-deployment bug-fix support. This covers corrections to functionality that does not operate according to the agreed specifications.

Not included:

New features
Additional workflows
New integrations
Changes in business requirements
Third-party service outages
Changes caused by external platform updates

These can be quoted separately.

Requirements & limitations

Access to your CRM
A connected form or messaging channel

Third-party subscriptions, API costs, and platform fees are not included and will be disclosed before setup. We never ask for passwords through ordinary forms — secure delegated access is used where needed.