Customer Communication

Customer Reactivation

Win back inactive customers on autopilot.

The problem

Past customers go quiet and nobody follows up to bring them back.

The repetitive task it eliminates

Manually identifying inactive customers and reaching out to each one.

How the automation works

The workflow identifies customers who haven't engaged in a set period and sends a reactivation sequence with a relevant offer or check-in.

Business benefits

Recover revenue from past customers
Less manual list-pulling
Consistent win-back effort
Stronger long-term retention

What's included in the setup

Inactivity rule configuration
Reactivation sequence design
Message customization
Testing and deployment

Implementation scope

Standard — $249–$299

Multi-step workflow configuration
Conditional logic where required
Two or three supported integrations
Workflow testing
Deployment and handover
Seven-day bug-fix support

These are standard scopes, not unlimited development commitments. Additional integrations, custom features, and substantial changes must be quoted separately.

Seven-day post-deployment support

Every standard implementation includes seven days of post-deployment bug-fix support. This covers corrections to functionality that does not operate according to the agreed specifications.

Not included:

New features
Additional workflows
New integrations
Changes in business requirements
Third-party service outages
Changes caused by external platform updates

These can be quoted separately.

Requirements & limitations

Access to your CRM
A connected email or SMS sender

Third-party subscriptions, API costs, and platform fees are not included and will be disclosed before setup. We never ask for passwords through ordinary forms — secure delegated access is used where needed.